Terms & Conditions

These Terms govern access to and use of Linen's website, partner workspace, and widget (together, the "Service"). By subscribing to or using the Service you agree to these Terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.

1. Definitions

• Partner — a hotel, spa, restaurant, or premium service that subscribes to the Service.
• Guest — an individual whose context is carried between Partners.
• Context — the booking, preference, and history data exchanged through the Service.

2. The Service

Linen provides an infrastructure layer that transports guest context between participating Partners and an embeddable widget to surface that context. We may update, improve, or modify features over time, and will give reasonable notice of material changes that adversely affect use.

3. Eligibility and accounts

The Service is intended for businesses. You are responsible for the accuracy of account information, for safeguarding credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

4. Subscriptions and fees

Subscriptions are offered on the Essential, Atelier, and Maison tiers described on the Partners page. Fees are billed in advance through our payment processor, Stripe, and recur monthly until cancelled. Plan limits apply to enriched arrivals per month; usage above a tier may require an upgrade. Except where required by law, fees are non-refundable.

5. Partner obligations

As controller of the context you originate, you warrant that you have a lawful basis to collect and share it, that you provide guests with appropriate notice, and that you honour their rights. You agree to our Data Processing Agreement, which forms part of these Terms.

6. Acceptable use

• Do not use the Service unlawfully or to process data without a valid basis.
• Do not attempt to access, probe, or disrupt systems you are not authorised to use.
• Do not resell or sublicense the Service without our written consent.

7. Intellectual property

Linen and its licensors retain all rights in the Service, including software, design, and trademarks. You retain all rights in your own data. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription.

8. Data protection

Our processing of personal data is described in the Privacy Policy and governed by the Data Processing Agreement. Where Linen acts as processor, it does so only on documented Partner instructions.

9. Warranties and disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

10. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, or consequential loss. Linen's total liability arising out of or relating to the Service is limited to the fees paid by you in the twelve months preceding the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.

11. Term and termination

These Terms apply while you use the Service. You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate access for material breach, with notice where practicable. On termination, your right to use the Service ends and data is handled per the Privacy Policy and DPA.

12. Governing law

These Terms are governed by the laws of Portugal, and the courts of Lisbon have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you locally.

13. Changes

We may amend these Terms from time to time. Material changes will be notified in advance, and continued use after they take effect constitutes acceptance.

14. Contact

Questions about these Terms can be sent to hello@linen.agency.